Online Exam

Windows Mac Linux Chrome 0S Operating System Windows 7 or higher Mac0S 10.11 or higher Ubuntu 18.04 or higher Chrome 58 or higher Processor Intel Pentium or better Intel Intel Pentium or better Intel or ARM Free Disk Space 250 MB 250 MB 250 MB 250 MB Free Ram (the amount of memory not in …

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Online Exam

Frequently Asked Questions

What technical standards must my desktop or laptop computer meet in order to take this examination?

Can multiple people write the examination in the same room?

How long do I have to write the examination?

Can I take this examination using a mobile phone or tablet?

If I just do not “show up” or “sign in” for the examination am I then scheduled for the next examination?

What do I do if I cannot meet these standards for computer equipment?

My computer does not meet the requirements. Now what?

What happens if my internet connection goes out?

What happens if I have a technical question when I am writing the examination?

What must my room and desk be like where I take the examination?

Can I take scrap paper into the room?

The Top Hat instructions say you cannot leave the room until you hand in the exam and the CDECB instructions say that you can leave to use the washroom. Please explain.

How do I get to my exam on exam day?

What time will I write the examination?

What information is collected during the duration of the examination?

Do I have to use all of the trial tests?

I understand I will be recorded and viewed, from time to time, while I take the examination. I do not want to be recorded.

What type of Identification do I need to present when I start to write the examination?

What is a Room Scan and how do I do it?

I have been advised by my power supplier that I will not have power on the date of the exam. Now what?

How long will it take to get to the “start” button to begin my exam?

Can I have a snack and a drink while I write the examination?

What happens if I have trouble logging in to write the examination?

If I am disqualified from the Examination, will I receive a refund?

Can I use the washroom during the examination?

Can I use a calculator or the calculator function on my computer?

I want to write the examination like before, with paper, and go to an examination site to do it.

Can I download the Top Hat platform onto more than one computer?

Can I read the questions aloud; can I talk to myself during the exam?

What happens if I do not understand the examination content and I have a question for the proctor?

What happens if I cannot get my equipment to work on the day of the examination?

When I complete my room scan, show my identification and the scan of my computer is completed is that included in the 3.5 hours allocated to write the examination?

What do I enter as a CTFNno?

Volunteering

Volunteers are an important part of the Canadian Diabetes Educator Certification Board. Their knowledge about Diabetes has enabled the Canadian Diabetes Educator Certification Board to be what it is. 

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