Online Exam Writing

The trial examinations are intended to help ensure your computer is able to complete the examination on your exam day. It is highly recommended you complete a minimum of 1 trial examination with 165 questions (you do not need to answer all the questions – just a few) on the Top Hat system.
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Online Exam Writing

Frequently Asked Questions

Do I need to complete all of the “trial” examinations?

Evacuation Process: What happens if I get an evacuation notice during my exam or before I start my exam?

Top Hat Account – How to set one up if you have Never had one.

How do I ensure I have stable internet connection?

Top Hat Account – If you are Returning to Top Hat

What is a Room Scan and how do I do it?

What technical standards must my desktop or laptop computer meet in order to take this examination?

How do I see a live Chat on Top Hat?

What type of Identification do I need to present when I start to write the examination?

I understand I will be recorded and viewed, from time to time, while I take the examination. I do not want to be recorded.

How do I flag (identify) a question to review later?

Can multiple people write the examination in the same room?

Should I write the examination in French or English?

I accidentally closed the examination.

How do I get to my exam on exam day?

How do I receive my results?

I just took the exam.  When will I get the results?

What happens if my internet connection goes out?

Can I have a snack and a drink while I write the examination?

Does it matter what internet connection I use to take my practice test?

Can I just go somewhere and get a free wifi connection?

I clicked the “Hand In” Button at the bottom of the examination or in the upper – right corner of the test window.

I ran out of time and did not get to finish my examination.

What do I do if I cannot meet these standards for computer equipment?

Can I take this examination using a mobile phone or tablet?

Do I have to use all of the trial tests?

Can I read the questions aloud; can I talk to myself during the exam?

Can I use a library hot spot?

Can I take scrap paper into the room?

I have been advised by my power supplier that I will not have power on the date of the exam. Now what?

What information is collected during the duration of the examination?

Can I download the Top Hat platform onto more than one computer?

What is the exam pass/fail score? 

What happens if I have trouble logging in to write the examination?

If I just do not “show up” or “sign in” for the examination am I then scheduled for the next examination?

If I am disqualified from the Examination, will I receive a refund?

Can I use the washroom during the examination?

How long do I have to write the examination?

What time will I write the examination?

Can I use a calculator or the calculator function on my computer?

I want to write the examination like before, with paper, and go to an examination site to do it.

When I am logging into the screen recording of the exam I cannot get past the screen below.

What happens if I have a technical question when I am writing the examination?

What happens if I do not understand the examination content and I have a question for the proctor?

What happens if I cannot get my equipment to work on the day of the examination?

How long will it take to get to the “start” button to begin my exam?

When I complete my room scan, show my identification and the scan of my computer is completed is that included in the 3.5 hours allocated to write the examination?

What must my room and desk be like where I take the examination?

My computer does not meet the requirements. Now what?

The Top Hat instructions say you cannot leave the room until you hand in the exam and the CDECB instructions say that you can leave to use the washroom. Please explain.

What do I enter as a CTFNno?

What happens if my internet provider experiences an outage?

How do I know how much time I have?

So, if I am not successful, how do I know what to study for the next time I write the exam?

To make certain my exam is accepted I need to make sure the camera is recording me at all times. How do I know I am being recorded?


Volunteers are an important part of the Canadian Diabetes Educator Certification Board. Their knowledge about Diabetes has enabled the Canadian Diabetes Educator Certification Board to be what it is. 

Registration for the 2024 CDECB Exam and submission of Credit Portfolio is open.   Deadline is February 1, 2024.

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