Online Exam Writing

The Chat Support button is visible and functioning for the courses. Please note that, in order to see the Chat Support button, students must be logged in to their Top Hat accounts and be inside the actual course. To access Chat Support, they must click on the “?” button on the upper-right side of their …

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Online Exam Writing

Frequently Asked Questions

How do I see a live Chat on Top Hat?

Top Hat Account – How to set one up if you have Never had one.

Top Hat Account – If you are Returning to Top Hat

What technical standards must my desktop or laptop computer meet in order to take this examination?

How do I ensure I have stable internet connection?

Can multiple people write the examination in the same room?

How long do I have to write the examination?

I just took the exam.  When will I get the results?

Can I take this examination using a mobile phone or tablet?

If I just do not “show up” or “sign in” for the examination am I then scheduled for the next examination?

To make certain my exam is accepted I need to make sure the camera is recording me at all times. How do I know I am being recorded and the picture will go through to Top Hat and the CDECB Office?

What do I do if I cannot meet these standards for computer equipment?

When I am logging into the screen recording of the exam I cannot get past the screen below.

My computer does not meet the requirements. Now what?

I ran out of time and did not get to finish my examination.

What time will I write the examination?

What information is collected during the duration of the examination?

Do I have to use all of the trial tests?

What is the exam pass/fail score? 

I understand I will be recorded and viewed, from time to time, while I take the examination. I do not want to be recorded.

What type of Identification do I need to present when I start to write the examination?

What is a Room Scan and how do I do it?

How do I get to my exam on exam day?

Can I just go somewhere and get a free wifi connection?

Should I write the examination in French or English?

I have been advised by my power supplier that I will not have power on the date of the exam. Now what?

What happens if my internet connection goes out?

The Top Hat instructions say you cannot leave the room until you hand in the exam and the CDECB instructions say that you can leave to use the washroom. Please explain.

Can I use a library hot spot?

Can I take scrap paper into the room?

How long will it take to get to the “start” button to begin my exam?

Can I have a snack and a drink while I write the examination?

I clicked the “Hand In” Button at the bottom of the examination or in the upper – right corner of the test window.

I accidentally closed the examination.

How do I receive my results?

What happens if I have trouble logging in to write the examination?

If I am disqualified from the Examination, will I receive a refund?

Can I use the washroom during the examination?

Can I use a calculator or the calculator function on my computer?

What must my room and desk be like where I take the examination?

I want to write the examination like before, with paper, and go to an examination site to do it.

Can I download the Top Hat platform onto more than one computer?

Can I read the questions aloud; can I talk to myself during the exam?

Does it matter what internet connection I use to take my practice test?

What happens if I have a technical question when I am writing the examination?

What happens if I do not understand the examination content and I have a question for the proctor?

What happens if I cannot get my equipment to work on the day of the examination?

When I complete my room scan, show my identification and the scan of my computer is completed is that included in the 3.5 hours allocated to write the examination?

What do I enter as a CTFNno?

What happens if my internet provider experiences an outage?

How do I know how much time I have?

So, if I am not successful, how do I know what to study for the next time I write the exam?

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Volunteers are an important part of the Canadian Diabetes Educator Certification Board. Their knowledge about Diabetes has enabled the Canadian Diabetes Educator Certification Board to be what it is. 

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