Online Exam Writing

The trial examination is intended to help ensure your computer and secondary device is able to complete the examination on your exam day.
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Online Exam Writing

Frequently Asked Questions

Do I need to complete the “trial” examination?

Evacuation Process: What happens if I get an evacuation notice during my exam or before I start my exam?

What technical standards must my desktop or laptop computer meet in order to take this examination?

How do I ensure I have stable internet connection?

What is a Room Scan and how do I do it?

What type of Identification do I need to present when I start to write the examination?

How do I flag (identify) a question to review later?

Can multiple people write the examination in the same room?

Should I write the examination in French or English?

I accidentally closed the examination.

How do I get to my exam on exam day?

How do I receive my results?

I just took the exam.  When will I get the results?

What happens if my internet connection goes out?

Can I have a snack and a drink while I write the examination?

Does it matter what internet connection I use to take my practice test?

Can I just go somewhere and get a free wifi connection?

I ran out of time and did not get to finish my examination.

What do I do if I cannot meet these standards for computer equipment?

Can I take this examination using a mobile phone or tablet?

Do I have to use all of the trial tests?

Can I read the questions aloud; can I talk to myself during the exam?

Can I use a library hot spot?

Can I take scrap paper into the room?

I have been advised by my power supplier that I will not have power on the date of the exam. Now what?

What is the exam pass/fail score? 

What happens if I have trouble logging in to write the examination?

If I just do not “show up” or “sign in” for the examination am I then scheduled for the next examination?

If I am disqualified from the Examination, will I receive a refund?

Can I use the washroom during the examination?

How long do I have to write the examination?

What time will I write the examination?

I want to write the examination like before, with paper, and go to an examination site to do it.

What happens if I have a technical question when I am writing the examination?

What happens if I do not understand the examination content and I have a question for the proctor?

What must my room and desk be like where I take the examination?

My computer does not meet the requirements. Now what?

What happens if my internet provider experiences an outage?

How do I know how much time I have?

So, if I am not successful, how do I know what to study for the next time I write the exam?


Volunteers are an important part of the Canadian Diabetes Educator Certification Board. Their knowledge about Diabetes has enabled the Canadian Diabetes Educator Certification Board to be what it is. 

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