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Refer to section 3.1 of the Examination Handbook. You must meet all of the criteria to be eligible. There are no exceptions. 3.1 For Initial Certification: Individuals who have not previously taken or passed the CDE® examination or whose CDE® designation have lapsed must meet ALL of the following requirements: Be licensed with a regulatory …

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Knowledge Base

Frequently Asked Questions

Do I qualify to write the examination?

I will not have my 800 hours until I am ready to write the exam – is that OK?

I have diabetes, does the time looking after “me” count?

I am a health professional and I do not have any experience working with diabetes but my child has diabetes, can I use that time?

I meet all of the criteria, however, I do not work in a Diabetes Education Centre, is that OK

I am a member of a Canadian Regulatory Body, and I have 800 hours of experience, but the experience was not in Canada, can I apply?

How do I calculate the time that I provide diabetes education, and what part of my job is diabetes education?

How do I calculate the time that I spend providing diabetes education? I have not logged it.

I am a community pharmacist, how do I track my diabetes education experience?

I provide diabetes education to those that are at risk of diabetes, does that contribute towards the 800 hours?

I provide diabetes education to health care professionals do I qualify to write the exam or do I have to provide diabetes education to people with diabetes?

I just graduated and I am an intern may I use the experience I have accumulated while an intern?

I live in a country other than Canada and I hold a Canadian licence to practice as a Canadian health care professional. Does the experience that I gained while working within that country utilizing my Canadian licence and my foreign licence contribute towards the 800 hours necessary.

I live in a country other than Canada and I do not hold a Canadian licence to practice as a Canadian health care professional.  May I use the experience that I have obtained while working within the licence of another country towards the 800 hours now that I have a Canadian licence.

In regards to the 800 hour requirement needed to write the exam, does my nursing practice over the years working in the community and now in the hospital count?

I have an immediate family member on a pump, diagnosed at 5 years of age, that would help me accumulate my time, wouldn’t it not?

I spend a lot of time with people with diabetes. Therefore, does that time contribute towards the 800 hours of experience?

Does the time I spend taking a course contribute towards the 800 hours of education experience?

I look after family members with diabetes, does that time contribute towards my diabetes education experience?

I am a Pharmacy Technician licensed in my Province with the College of Pharmacists. Am I eligible to write the CDECB exam?

I was looking into the CDE® certification as I have been working for several years in a Primary Care Network which involves a large amount of diabetes management. I see that the first requirement is to be registered with a regulatory body. As a Kinesiologist/Clinical Exercise Physiologist in Alberta, this poses a problem as the only province that has an associated college for this profession is Ontario.

I work in a Diabetes Education Centre for 40 hours a week. Can I count all 40 hours of that time as my experience?

3 I spend a lot of time reviewing products and medications available to those with diabetes. Is that considered part of diabetes education to contribute towards my 800 hours of diabetes education experience?

I am taking a course about diabetes from my local college. May I include that in my calculation of 800 hours of diabetes education experience?

I attended Diabetes Canada’s virtual conference in 2020. What category does this fall under?

I attended virtual conferences, lunch and learns, or other events that normally hosted in person but are now virtual.

Je viens de passer l’examen.  Quand recevrai-je les résultats?

I just wrote the exam.  When will I get the results?

How do I receive my results?

What is the exam pass/fail score? 

So, if I am not successful, how do I know what to study for the next time I write the exam?

Comment recevoir mes résultats?

Réussite ou l’échec à l’examen?

Si je ne réussis pas, comment savoir quoi étudier la prochaine fois que j’écris l’examen?

Do I need to keep track of my hours on a separate sheet of paper?

How do I ensure I have stable internet connection?

What competencies should I use?

Comment puis-je m’assurer que ma connexion Internet est stable?  

How do you verify the experience I outline in my Application?

Because of COVID-19 will I still need 250 credits to complete my portfolio?

Can I take this examination using a mobile phone or tablet?

Puis-je simplement aller quelque part et obtenir une connexion wifi gratuite?

Why can’t I get my sample exam questions now?

Because of COVID-19 will the deadline for Credit Portfolio be extended in 2022?

What technical standards must my desktop or laptop computer meet in order to take this examination?

La connexion Internet que j’utilise est-elle importante pour passer mon test d’entraînement?

I am writing the examination this year, do I need to know about certification maintenance prior to writing the examination?

I wrote my examination in 2017 what Credit Portfolio Handbook do I use?

Can I just go somewhere and get a free wifi connection?

J’ai accidentellement fermé l’examen.

I want to write someplace else, not the location as set out by the CDECB.

I wrote my examination in 2018 what Credit Portfolio Handbook do I use?

Comment savoir combien de temps je dispose

What do I do if I cannot meet these standards for computer equipment?

Do you accept post-dated cheques?

I wrote my examination in 2019 what Credit Portfolio Handbook do I use?

J’ai manqué de temps et je n’ai pas pu terminer mon examen.

My computer does not meet the requirements. Now what?

May is a busy time for me, Can I write the exam on another day?

What happens if my internet provider experiences an outage?

I wrote my examination in 2020 what Credit Portfolio Handbook do I use?

J’ai cliqué sur le bouton «Remettre»au bas de l’examen ou dans le coin supérieur droit de la fenêtre de test.

What time contributes towards my 800 hours for diabetes education experience?

Will my application be processed if I do not provide the fee when submitted?

Can I use both the 2019 forms and the 2018 (or 2017, 2016)?

Does it matter what internet connection I use to take my practice test?

Puis-je passer cet examen en utilisant un téléphone portable ou une tablette?

I need to write the exam on another date. Can you arrange this?

I clicked the “Hand In” Button at the bottom of the examination or in the upper – right corner of the test window.

À quelles normes techniques mon ordinateur de bureau ou portable doit-il répondre pour pouvoir passer cet examen?

Can you recommend a course for me to take?

Can I use a library hot spot?

Lorsque je me connecte à l’enregistrement d’écran de l’examen, je ne peux pas dépasser l’écran ci-dessous.

My College no longer sends out “wallet cards” and all I can do is print off my current information from their website. If I print that and send that to you is that acceptable as proof of professional registration?

Can I use the washroom during the examination?

Que se passe-t-il si mon fournisseur d’accès Internet subit une panne?

I decided I cannot write the examination this year, when should I tell the CDECB?

Puis-je emporter du papier brouillon dans la pièce?

When I am logging into the screen recording of the exam I cannot get past the screen below.

But, how do I know you received my application?

What happens if I do not understand the examination content and I have a question for the proctor?

What happens if I have trouble logging in to write the examination?

What is a Room Scan and how do I do it?

Que dois-je entrer en tant que numéro de CTFN?

I accidentally closed the examination.

I have a disability and I need special consideration, when should I advise the CDECB?

How do I get to my exam on exam day?

Can I take scrap paper into the room?

What happens if my internet connection goes out?

What must my room and desk be like where I take the examination?

Comment accéder à mon examen le jour de l’examen?

When do I receive acknowledgment of my Application?

If I just do not “show up” or “sign in” for the examination am I then scheduled for the next examination?

How long do I have to write the examination?

What time will I write the examination?

Can multiple people write the examination in the same room?

What information is collected during the duration of the examination?

Puis-je lire les questions à voix haute; puis-je me parler pendant l’examen?

A great deal of my practice is consulting. I provide information to or I consult with other health care professionals regarding their patients with diabetes. Is this considered diabetes education? These people are talking with me about their patients?

Should I write the examination in French or English?

Can I read the questions aloud; can I talk to myself during the exam?

What happens if I cannot get my equipment to work on the day of the examination?

What happens if I have a technical question when I am writing the examination?

What is the 2021 examination fee?

Can I have a snack and a drink while I write the examination?

What type of Identification do I need to present when I start to write the examination?

Les instructions de Top Hat indiquent que vous ne pouvez pas quitter la pièce tant que vous n’avez pas remis l’examen et les instructions de la CDECB indiquent que vous pouvez partir aux toilettes. S’il vous plaît, expliquez.

I ran out of time and did not get to finish my examination.

I have been advised by my power supplier that I will not have power on the date of the exam. Now what?

I understand I will be recorded and viewed, from time to time, while I take the examination. I do not want to be recorded.

Lorsque j’effectue le scan de ma salle, que je montre mes pièces d’identité et que le scan de mon ordinateur se fait, est-ce compris dans le 3.5 heures allouées pour passer l’examen?

The Top Hat instructions say you cannot leave the room until you hand in the exam and the CDECB instructions say that you can leave to use the washroom. Please explain.

Do I have to use all of the trial tests?

Puis-je télécharger la plateforme Top Hat sur plusieurs ordinateurs?

Que se passe-t-il si j’ai du mal à me connecter pour passer l’examen?

Si je ne me présente tout simplement pas à l’examen, suis-je alors programmé pour le prochain examen?

How long will it take to get to the “start” button to begin my exam?

When I complete my room scan, show my identification and the scan of my computer is completed is that included in the 3.5 hours allocated to write the examination?

J’ai été informé par mon fournisseur d’électricité que je ne serai pas alimenté à la date de l’examen. Que faire?

Que se passe-t-il si ma connexion Internet est coupée?

Que se passe-t-il si je ne parviens pas à faire fonctionner mon équipement le jour de l’examen?

Combien de temps faut-il pour accéder au bouton « démarrer » pour commencer mon examen?

Puis-je prendre une collation et un verre pendant que j’écris l’examen?

Quelles informations sont collectées pendant la durée de l’examen?

Can I download the Top Hat platform onto more than one computer?

If I am disqualified from the Examination, will I receive a refund?

Si je suis disqualifié de l’examen, vais-je recevoir un remboursement?

Can I use a calculator or the calculator function on my computer?

I want to write the examination like before, with paper, and go to an examination site to do it.

Que se passe-t-il si je ne comprends pas le contenu de l’examen et que j’ai une question pour le surveillant?

Puis-je utiliser les toilettes pendant l’examen?

Combien de temps ai-je pour passer l’examen?

Puis-je utiliser une calculatrice ou la fonction calculatrice sur mon ordinateur?

Mon ordinateur ne répond pas aux exigences. Que dois-je faire?

Quel type d’identification dois-je présenter lorsque je commence l’examen?

Qu’est-ce qu’un scan de la pièce et comment le faire?

Puis-je utiliser un point d’accès de bibliothèque?

What do I enter as a CTFNno?

Dois-je passer l’examen en français ou en anglais?

Que se passe-t-il si j’ai une question technique lorsque j’écris l’examen?

À quelle heure vais-je passer l’examen?

Plusieurs personnes peuvent-elles passer l’examen dans la même salle?

À quoi doivent ressembler ma chambre et mon bureau là où je passe l’examen?

Je veux passer l’examen comme avant, en format papier, et me rendre sur un site d’examen pour le faire.

Je comprends que je serai enregistré et regardé, de temps à autre, pendant que je passerai l’examen. Je ne veux pas être enregistré.

Que dois-je faire si je ne peux pas répondre à ces normes pour le matériel informatique?

Dois-je utilizer tous les tests d’essai?

How do I know how much time I have?


Volunteers are an important part of the Canadian Diabetes Educator Certification Board. Their knowledge about Diabetes has enabled the Canadian Diabetes Educator Certification Board to be what it is. 

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